Scope and acceptance
These general terms govern the hiring of the services offered by ARTIC AGENCY DIGITAL CONSULTING, S.L. (ARTIC), tax ID B19726967, registered office at Av. Vilafranca del Penedès, 11B, 08799 Olèrdola (Barcelona), Spain, email info@articagency.com.
By accepting a proposal or quote, or completing a purchase on the website, you accept these terms in the version in force at that time. We recommend you keep a copy. The specific conditions of each proposal prevail over these general terms where they conflict.
Our services are mainly aimed at businesses and professionals. To hire them you must be of legal age and able to bind the company you represent.
Services
ARTIC offers, among others, B2B marketing strategy and consulting, website and e-commerce design and development, SEO and search and AI visibility, digital advertising campaigns (paid media), social media, branding, artificial intelligence and automation, app development, Holded and CRM implementation, email marketing, training, website maintenance, hosting and domain registration.
The specific scope of each service, the deliverables, deadlines and ownership of the work are set out in the relevant proposal.
How to hire us
- You tell us what you need through the form, by email or in a meeting.
- We send you a proposal or quote with the scope, price and specific conditions.
- The contract is concluded when you accept the proposal in writing (signature, email or acceptance on the payment platform) or complete a purchase on the website.
- We send you a confirmation and, once the relevant payment is received, we start work.
If you buy a service directly on the website, you will see a summary of the service and the final price before paying. Once payment is complete you will receive an email receipt, and you can request the invoice at any time.
Prices and payment
The price of each service is the one stated in the accepted proposal or, for website purchases, the one shown in the order confirmation, with applicable taxes itemised.
- Payment methods: bank transfer, card (through Stripe, which meets PCI DSS security standards) and SEPA direct debit.
- One-off services: paid in advance or according to the milestones in the proposal. In some cases payment can be split.
- Recurring services: invoiced by period (usually monthly) and, if you pay by card or direct debit, charged automatically at the start of each period.
We may update website prices at any time, but the price that applies is the one in force when you hire us. For recurring services we will notify you of any price change at least 30 days in advance, and you may cancel before it applies.
Non-payment of an invoice allows us to suspend the service, after notice, until it is settled.
Term, cancellation and termination
There is no minimum term unless the proposal, subscription plan or deferred payment states otherwise. You can cancel a recurring service at any time by writing to info@articagency.com; cancellation takes effect at the end of the current period.
Either party may terminate the contract if the other breaches its obligations. In particular, we may terminate or suspend the service in the event of:
- false information provided when hiring;
- non-payment;
- use of the service for unlawful activities or activities contrary to these terms;
- attempts to alter or bypass the security of the systems we provide;
- repeated use of support beyond the hours included in the contract.
When the contract ends we will hand over the materials and access you are entitled to under the proposal, once any outstanding amounts are paid.
Right of withdrawal
If you hire us as a business or professional, the consumer right of withdrawal does not apply.
If you are a consumer and contract at a distance, you have 14 calendar days from the contract to withdraw without giving any reason (art. 102 of the Spanish Consolidated Consumer Protection Act). To do so, write to info@articagency.com. Please note that:
- if you ask us to start work within that period and then withdraw, you must pay for the part of the service already provided (art. 108.3);
- you cannot withdraw once the service has been fully provided, if we started with your express consent and you acknowledged that you would lose this right (art. 103.a);
- there is no right of withdrawal for work made to your specifications or clearly personalised (art. 103.c).
Any refund will be made using the same payment method you used, within 14 days at the latest.
Domain registration
ARTIC acts as an authorised reseller of DonDominio (Soluciones Corporativas IP, S.L.), an ICANN-accredited registrar. Through this partnership we offer domain registration, renewal and management for our clients. In accordance with the requirements of DonDominio and ICANN, please note the following:
- Registrar: all domains purchased through ARTIC are managed through DonDominio.
- ICANN clause: the domain holder accepts and is bound by the obligations of the ICANN Registrar Accreditation Agreement for registrants and resellers (section 3.12, obligations related to the provision of registrar services by third parties).
- ICANN resources for registrants: educational information for registrants, registrant rights and responsibilities and registration data lookup (Whois/RDAP).
- Whois privacy: we do not use external Whois privacy or proxy services. Registration data is managed with the tools and under the rules that DonDominio makes available to its clients and resellers.
Domains are registered in the client's name. Renewal is annual unless another period is stated, and the client is responsible for keeping payment up to date to prevent the domain from expiring.
Intellectual property
ARTIC's website, tools, methodologies and know-how belong to ARTIC. Ownership of and rights to use the work we do for you are set out in the accepted proposal. Unless otherwise agreed, the materials and content you provide remain yours and we only use them to provide the service.
Data protection
We process client data to manage the contractual relationship, invoice and meet our legal obligations, as explained in the privacy policy. Where providing the service involves processing personal data on your behalf (for example, your customers' data in a CRM or a campaign), we will sign the corresponding data processing agreement.
Governing law and disputes
These terms are governed by Spanish law. If you are a consumer, you may go to the courts of your place of residence or to the consumer authorities and consumer arbitration system of your region. In all other cases, the parties submit to the courts of Vilafranca del Penedès (Barcelona, Spain).
For any question or complaint about a service, write to info@articagency.com and we will reply as soon as possible.