Contract conditions

Before contracting any of the services that we make available to you at, it is essential that you read these conditions and the terms that apply to the provision of the services offered here.

These conditions may be modified at any time. It is your responsibility to read them periodically, since the conditions in force at the time of conclusion of each Contract (as defined below) or in the absence thereof, at the time of use of the web page will be the that are applicable to you.

The services and products offered are available only to legal entities and individuals who are at least 18 years old.


general information

In compliance with Law 34/2002, of July 11, on services of the information society and electronic commerce, you are informed that:

Commercial name: Artic Agency
Company name: Francesc Beumala Surià
Registered office: Rambla Sant Francesc 18 3, 08720 Vilafranca del Penedès (Barcelona)
Contact email:


Services and products offered on the web makes the following services and products available to you:

  • Web design
  • Branding and corporate visual identity
  • Web positioning
  • Management of SEM campaigns
  • Web maintenance
  • Conversion Funnels
  • Digital courses or trainings
  • Programming
  • Other digital services


Right of exclusion

Artic Agency reserves the right to deny or withdraw access to the website and the products offered without notice, at its own request or at the request of a third party, to those users who do not comply with these conditions of use.


Purchase process

The electronic procurement process will follow the following steps:

The user, after viewing a sales or services page, will proceed to select one of the existing options to acquire the corresponding service or product, clicking on the enabled buttons to begin the purchase process.

Once the chosen modality has been chosen, the user will fill in the requested data.

After filling in the details, you will need to accept the terms and conditions and enter the bank card number to proceed with the payment through the Stripe gateway, which meets all security standards.

Once this step has been carried out, the user will receive an email with the receipt of the purchase, being able to request the invoice later if necessary.

We recommend that you keep a copy of these conditions at the time of purchase.

You can also contact us at if you prefer to pay for the service by bank transfer.


Prices and payment methods

The prices applicable to each product and/or service are those indicated on the website.

The final price will appear during the confirmation of your order.

Payment will be made in advance and services will be provided when such payment is confirmed.

Some services are paid monthly, they are subscription services and a subscription will be generated with Stripe directly on the indicated card.

In some services, depending on the amount of the service, you will be given the option of being able to split into 2 or 3 payments.

Prices for services and products may change at any time at Artic Agency's sole and exclusive discretion. The Services do not provide price protection and refunds in the event of price reductions or promotional offers.

The forms of payment accepted at are:

Bank transfer
Credit Card (Stripe)


Intellectual and Industrial Property

Artic Agency owns all the intellectual and industrial property rights of the elements and services that appear on the website. All rights are reserved.

Any use not previously authorized by Artic Agency will be considered a serious breach of intellectual and industrial property rights, reserving to us all the civil and criminal actions that assist us to safeguard our rights, under the warning of incurring a crime against the intellectual property of art. 270 et seq. of the Penal Code with prison sentences of up to 4 years.

To contact Artic Agency to raise any doubt, question or complaint you can write to


Right of withdrawal

The Client will not have the right of withdrawal once some of the web design services have been contracted, however, if the work has not started, you can contact us at to assess it.

In the event that the refund occurs, it will be made by the same means of payment used for the initial transaction.


Processing of personal data

In accordance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights, the data will be treated by Artic Agency as "Customers and Suppliers" with the purposes appropriate to the treatment among which find:

The management of legal-economic relations between the owner and clients.
The management of the service contract with the client.

To the extent that the interested party has authorized it; the user being responsible for their accuracy.

Except for express opposition, the Customer expressly consents to the processing of your personal data to send information of interest, news and offers about products and services through any means, including email.

You can exercise your rights of access, rectification, cancellation and opposition through the email along with valid proof in law, such as a photocopy of ID or equivalent, indicating in the subject "Data Protection ".

These terms are subject to the Artic Agency privacy policy.


Reasons for termination of the contract

The dissolution of the service contract can happen at any time by either party.

You are not bound by terms of stay with Artic Agency if you are not satisfied with our service, unless explicitly stated in the subscription or deferred payment models.

We may terminate or suspend any or all contracted services immediately, without notice or liability, in the event that you fail to comply with the conditions set forth herein.

Causes of contract dissolution:

  • The falsity, in whole or in part, of the data supplied in the process of contracting any service.
  • Alter, circumvent, reverse engineer, decompile, disassemble or in any way alter the security technology provided by Artic Agency.
  • Also cases of abuse of support services due to the requirement of more hours than those established in the contract.
  • Non-payment of services or products.
  • Any breach established throughout the terms.

Dissolution implies the loss of your rights to the contracted service and its immediate termination.


European consumer regulations

The European Commission has created the first European platform for the resolution of conflicts in electronic commerce protected by the latest consumer law. Artic Agency, as the operator of this online sales platform, has the duty to inform its customers about the existence of an online alternative dispute resolution platform.

You can access it using the following link:


Applicable law and jurisdiction

The relationship between Artic Agency and the Client will be governed by current regulations and any dispute will be submitted to the corresponding Courts and Tribunals, unless the applicable Law provides otherwise.

The recruitment conditions were last updated on 09/28/2022